About Journal

The Journal of Contemporary Issues in Business and Government is an open-access, peer- reviewed international journal dedicated to the exchange of original scholarly research that informs business decision making and/or government policy. The journal is cross-sectoral, interdisciplinary and eclectic, and contributions are welcome across a wide range of research methodologies (e.g., theoretical or empirical, using either quantitative or qualitative methods) and topics.
Read More ...

Journal Information

Publisher: Society of Business and management

Email:  info@cibg.org.au

Print ISSN: 2204-1990

Online ISSN: 1323-6903

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Beenish Tariq, Hammad Najam, Nik Kamariah Nik Maat, Heesup Han

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 1-22

Customer loyalty has become essential for the survival/success of cellular service providers with the saturation and maturity of the cellular service sector of Pakistan. This research focuses on the direct determinants of customer loyalty of the prepaid segment in the cellular service sector of Pakistan. This study investigates the direct influence of perceived service quality, sales promotion and perceived corporate social responsibility on customer loyalty, and explores the role of government regulations as a moderator that affects the relationship between customer loyalty and its determinants (perceived service quality, sales promotions, perceived corporate social responsibility). This study also provides some valuable insights for the cellular service sector of Pakistan

Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia

Donny Susilo

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 23-40

This study aims to determine the effect of work-from-home on job performance. It proposes work environment, job satisfaction and work motivation as mediating variables, and answers how work-from-home affects employee performance through them. The study has implications for business practitioner who intend to measure the effectiveness of their work-from-home policies. This is especially pertinent during the coronavirus crisis. The original contribution of this study lies within its questionnaire that has been attuned to changes caused by COVID-19. Data collection was completed by distributing an online questionnaire to workers in Indonesia. The questionnaire with a Likert scale was sent to approximately 2720 employees by email and a link was also shared on social media. The survey attracted 330 respondents. To answer the research questions, this study used structural equation modelling. The output revealed that working from home, employees experienced greater enjoyment, satisfaction and motivation thus enhancing job performance. While the validity of this research is constrained in scope to how these benefits are manifested in Indonesia, there may be external validity among other countries affected by COVID-19.

Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia

Donny Susilo

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 23-40

This study aims to determine the effect of work-from-home on job performance. It proposes work environment, job satisfaction and work motivation as mediating variables, and answers how work-from-home affects employee performance through them. The study has implications for business practitioner who intend to measure the effectiveness of their work-from-home policies. This is especially pertinent during the coronavirus crisis. The original contribution of this study lies within its questionnaire that has been attuned to changes caused by COVID-19. Data collection was completed by distributing an online questionnaire to workers in Indonesia. The questionnaire with a Likert scale was sent to approximately 2720 employees by email and a link was also shared on social media. The survey attracted 330 respondents. To answer the research questions, this study used structural equation modelling. The output revealed that working from home, employees experienced greater enjoyment, satisfaction and motivation thus enhancing job performance. While the validity of this research is constrained in scope to how these benefits are manifested in Indonesia, there may be external validity among other countries affected by COVID-19.

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Beenish Tariq, Hammad Najam, Nik Kamariah Nik Maat, Heesup Han

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 1-22

Customer loyalty has become essential for the survival/success of cellular service providers with the saturation and maturity of the cellular service sector of Pakistan. This research focuses on the direct determinants of customer loyalty of the prepaid segment in the cellular service sector of Pakistan. This study investigates the direct influence of perceived service quality, sales promotion and perceived corporate social responsibility on customer loyalty, and explores the role of government regulations as a moderator that affects the relationship between customer loyalty and its determinants (perceived service quality, sales promotions, perceived corporate social responsibility). This study also provides some valuable insights for the cellular service sector of Pakistan

The Relationship between Perceived Organisational Support, Perceived External Prestige, Growth Need Strength and Job Satisfaction of Nurses in Pakistan

Farzan Yahya, Amad Rashid, Syed Atif Ali

Journal of Contemporary Issues in Business and Government, 2017, Volume 23, Issue 1, Pages 3-19

The purpose of the study is to explore the moderating role of Growth Need Strength (GNS) on the relationship between Perceived Organisational Support (POS), Perceived External Prestige (PEP) and job satisfaction in the healthcare industry of Pakistan. The data was collected from nurses working in the public sector hospitals in Pakistan. After a successful confirmatory data analysis, a multivariate regression analysis was utilised to interpret the results. The results indicate that there is a positive and statistically significant effect of POS and GNS on job satisfaction. However, no statistically significant association is found between PEP and job satisfaction. The findings also reveal that GNS positively moderates the relationship between POS and job satisfaction. Healthcare organisations can utilise these results as a basis for future planning and decision making to retain nurses and to improve their job satisfaction level. These organisations should give preference to employees with high growth needs.

External debt and economic growth nexus in a small island developing state: An Autoregressive Distributed Lag Model investigation

Sheereen Fauzel, Fariiha Jugreet

Journal of Contemporary Issues in Business and Government, 2018, Volume 24, Issue 1, Pages 3-22

This study investigates the nature of the relationship between external debt and growth in Mauritius and seeks to explore whether macroeconomic policies affect this nexus. The Autoregressive Distributed Lag Model bound testing approach is employed on the time series data for the period of 1980 to 2016. The findings showed a negative relationship between external debt and growth, confirming the presence of debt overhang. A crowding out effect was also found since debt servicing had a negative effect on growth. On the other hand, when an interactive term of debt and good policy is introduced, the negative effect of external debt on growth is lower, reducing the debt overhang problem and leading to a weak crowding out effect. However, the use of such economic policy has negative consequences on domestic investment and trade.

Insolvency Reforms in India: Policy and Economic Implications

Shinu Vig

Journal of Contemporary Issues in Business and Government, 2019, Volume 25, Issue 1, Pages 14-29

The Indian government introduced the Insolvency and Bankruptcy Code of India (IBC) in 2016 as reforms in insolvency and bankruptcy laws are crucial for improving the business environment and credit markets in India. The banking sector of India has been marred for long by the problem of Non-performing-Assets (NPAs), and many of its largest companies are struggling under massive debts. The main objective of the new law was to facilitate insolvency resolution and liquidation in a timely manner and to improve India’s ranking in the ‘ease of doing business’ index. This paper highlights the importance of insolvency reform in the economic policy of any country, while it examines the insolvency regime in India under the IBC with respect to its prospects and challenges and implications of the Code for the Indian corporate sector. Thus, the paper contributes to the policy debate relating to this subject.

Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia

Donny Susilo

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 23-40

This study aims to determine the effect of work-from-home on job performance. It proposes work environment, job satisfaction and work motivation as mediating variables, and answers how work-from-home affects employee performance through them. The study has implications for business practitioner who intend to measure the effectiveness of their work-from-home policies. This is especially pertinent during the coronavirus crisis. The original contribution of this study lies within its questionnaire that has been attuned to changes caused by COVID-19. Data collection was completed by distributing an online questionnaire to workers in Indonesia. The questionnaire with a Likert scale was sent to approximately 2720 employees by email and a link was also shared on social media. The survey attracted 330 respondents. To answer the research questions, this study used structural equation modelling. The output revealed that working from home, employees experienced greater enjoyment, satisfaction and motivation thus enhancing job performance. While the validity of this research is constrained in scope to how these benefits are manifested in Indonesia, there may be external validity among other countries affected by COVID-19.

Factors Affecting Smartphone Purchase Decisions of Generation-Y

Nushrat Shabrin, Sarod Khandaker, Saad Bin Abul Kashem, Chan Kit Hie, Teresa Susila

Journal of Contemporary Issues in Business and Government, 2017, Volume 23, Issue 1, Pages 47-65

Smartphones have become an indispensable part of daily life of GenerationY. Currently, Generation-Y accounts for the biggest proportion of the Malaysian population, and they are the main users of smartphones. The main objective of this research is to determine the factors influencing the smartphone purchase decisions of Generation-Y. Based on a literature review and survey, this study finds seven factors that influence smartphone purchase decisions: brand, convenience, dependency, price, social influence, product feature and social needs. The research used a questionnaire with a 5-point Likert scale for data collection and a sample of 152 respondents (Generation-Y) from the Kuching region of Malaysia. We find evidence that social influence, product feature, and brand image have significant positive impacts on the smartphone purchasing decisions. Other factors, such as convenience, dependency, price and social needs were statistically insignificant.

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Beenish Tariq, Hammad Najam, Nik Kamariah Nik Maat, Heesup Han

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 1-22

Customer loyalty has become essential for the survival/success of cellular service providers with the saturation and maturity of the cellular service sector of Pakistan. This research focuses on the direct determinants of customer loyalty of the prepaid segment in the cellular service sector of Pakistan. This study investigates the direct influence of perceived service quality, sales promotion and perceived corporate social responsibility on customer loyalty, and explores the role of government regulations as a moderator that affects the relationship between customer loyalty and its determinants (perceived service quality, sales promotions, perceived corporate social responsibility). This study also provides some valuable insights for the cellular service sector of Pakistan

Insolvency Reforms in India: Policy and Economic Implications

Shinu Vig

Journal of Contemporary Issues in Business and Government, 2019, Volume 25, Issue 1, Pages 14-29

The Indian government introduced the Insolvency and Bankruptcy Code of India (IBC) in 2016 as reforms in insolvency and bankruptcy laws are crucial for improving the business environment and credit markets in India. The banking sector of India has been marred for long by the problem of Non-performing-Assets (NPAs), and many of its largest companies are struggling under massive debts. The main objective of the new law was to facilitate insolvency resolution and liquidation in a timely manner and to improve India’s ranking in the ‘ease of doing business’ index. This paper highlights the importance of insolvency reform in the economic policy of any country, while it examines the insolvency regime in India under the IBC with respect to its prospects and challenges and implications of the Code for the Indian corporate sector. Thus, the paper contributes to the policy debate relating to this subject.

Transforming South African Public Sector Supply Chain Using Public-Private Partnership Business Acumen

Ken Mathu

Journal of Contemporary Issues in Business and Government, 2018, Volume 24, Issue 1, Pages 23-35

This study focused on the South African public sector supply chain (PSSC), and the role of public-private partnerships (PPP) projects in executing public service delivery. The poor public service delivery caused by perpetual protests and blockades of public facilities by angry communities prompted this research. The study looks at the possibility of applying PPPs business acumen, or commercial initiative to the PSSC to enhance public service delivery. The PSSC and some of the PPP projects established after the country’s democratic dispensation in 1994 were explored in pursuit of a solution to the service delivery dilemma. The theory of collaboration and integration formed the basis of the study. A qualitative research methodology was pursued, and senior manage rs from the South African Treasury and PPPs were interviewed. The study established that the business acumen or commercial initiative applied by PPP projects through supply chain collaboration and integration enhanced public sector delivery, and, thus, PPPs are a more suitable model than the prevailing PSSC processes

Keyword Cloud