Print ISSN: 2204-1990

Online ISSN: 1323-6903

Keywords : satisfaction


IMPACT OF WORK INTERFERENCE AT HOME ON ONLINE TEACHING OF SCHOOL TEACHERS DURING LOCKDOWN OF COVID -19

Sreeja P; Prof. (Dr) B. Vijayachandran Pillai

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 2, Pages 4659-4675
DOI: 10.47750/cibg.2021.27.02.491

In this study, the authors attempt to analyze the impact of Work Interference at Home on Online Teaching of School Teachers during lockdown due to Covid-19. Data were collected from 108 School teachers working in various sections of Government, Aided and Unaided Schools of Palakkad and Malappuram Districts in the State of Kerala. Statistical tools like Simple percentages, mean,Standard deviation, independent t - test and ANOVA were employed to analyze the data. It has been found that there is definite interference in work of School teachers while working from home, which affects the Satisfaction level of teachers in Online teaching warranted by COVID-19. The study also revealed that though online teaching is a stop gap arrangement to overcome the difficult time, direct teaching is more effective than Online teaching.

Do Service Quality, Price, and Comfort Affect Consumer Satisfaction: The Study of Ride-Hailing Services in Malaysia

Wan Farha Wan Zulkiffli; Nik Alif Amri Nik Hashim; Munirah Mahshar; Derweanna Bah Simpong; Nur Izzati Mohamad Anuar; Mohd Zulkifli Muhammad

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 2, Pages 4562-4571
DOI: 10.47750/cibg.2021.27.02.482

The purpose of this study is to examine how service quality, price, and comfort affect
consumer satisfaction towards ride-hailing services in Malaysia. In view of several ridehailing
service issues such as frequent booking cancellation by the drivers and increased
scheduled price due to the unavailability of drivers, the consumers have, in turn, expressed a
low level of satisfaction towards ride-hailing services in Malaysia. Hence, this study
employed a quantitative technique to identify the associations between service quality, price,
and comfort with consumer satisfaction towards ride-hailing services in Malaysia by
distributing 250 questionnaires to the younger generation of age 18-35 years old in Klang
Valley. All research hypotheses were accepted, thus affirming service quality, price, and
comfort as the main factors influencing consumer satisfaction.

THE MODEL OF PATIENT SATISFACTION : SERVICE QUALITY, COMMITMENT,ANDDOCTOR'SOCB IN MILITARYHOSPITAL

Sri Widodo; Sri Yanthy Yosepha; Muhammad Dwi Satriyanto; Esti Liana; Agus Supinganto; Syaputra Artama; Peppy Fachrial; Sonya Sidjabat

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 2, Pages 3577-3586
DOI: 10.47750/cibg.2021.27.02.367

This study aims to determine the direct effect of service quality, commitment, and
organizational citizenship behavior on patient satisfaction atthe militaryhospital. This research uses
quantitative methods and survey methods. Through Slovin, according to the stratified random
sampling formula, a total population of 200 patients and a sample of 125 patientswere
obtained.Use a Likert scale questionnaireof 1 to 5 for data collection. Analysis equipmentfor path
analysis usingExcell and SPSS 25. The results showed: 1) Service quality has a positive and
significant direct effect on patient satisfaction of 26.7%; 2) Doctor’s commitmenthas no direct
effect on patient satisfaction; 3) Doctor’s organizational citizenship behavior has a positive and
significant direct effect on patient satisfaction of 43.3%; 4) Service quality has a positive and
significant direct effect on doctor’s organizational citizenship behaviorof 54.7%; 5) Doctor’s
commitment has a positive and significant direct effect on doctor’s organizational citizenship
behavior of 41.2%, and 6) Service quality has a positive and significant direct effect on
doctor’scommitment of 92.1%.

Work from home experiences during COVID -19 pandemic among IT employees

DR.MAHESH V.J; MR. SANJAY KUMAR

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 2, Pages 639-645
DOI: 10.47750/cibg.2020.26.02.088

COVID-19 pandemic has enforced the concept Work from Home (WFH) into an officially mandated, strictly enforced rule. Now, the WFH concept is emerging from all sectors, from IT sectors to teaching sectors. WFH concept is new to the majority of the employees, as the COVID 19 has forced almost all the employees of all the sectors. As the employees are experiencing a new environment, this paper attempts to find out the experience of the employees in working from home during this pandemic. The study found that willingness to work from home is entirely influenced by their dependents at home like parents/partner/children, comfortable space at home, suitable environment at home and good internet connectivity..

Development of e-governance in Ukraine based on the concept of m-governance

LEVCHENKO SVITLANA; KOZHYNA ALLA; IVANYUTA VIKTORIYA; KRAVETS IRYNA; SHASHYNA MARYNA

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 128-136
DOI: 10.47750/cibg.2020.26.01.016

Technological solutions within the concept of m-governance accelerate the provision of public services to citizens under certain conditions. The main prerequisites for efficiency are the expected perception of technology, trust in the government’s actions, the expected efficiency and quality of electronic communications. The purpose of the research is to study the trends and problems of e-governance development in Ukraine on the basis of the concept of m-governance through the assessment of the usability of the mobile application of the government “Diia” (“Action”). This study is based on the concept of m-governance, a technocentric approach to quantifying the usability of mobile applications within the digital concept of Ukraine “Country in your smartphone”. Based on a survey of 800 users, the usability of the mobile application “Diia” was assessed.  The article is based on a comparison of the practice of developed and developing countries. It has been revealed no differences in the effectiveness of the integration of the concept of m-governance. The results prove the importance of usability criteria in the use of mobile applications, but there is no connection between the socio-economic characteristics of users and usability. The study proves the importance of emotional components in the integration of the concept of m-governance: trust, perception, expectations of citizens. Integration strategy and tactics are important, as digital user skills and application specifications (visibility, user control and freedom, consistency and standards, error prevention, recognition, flexibility and efficiency of use, aesthetic and minimalist design, help users recognize, diagnose, and recover from errors, help and documentation). Both the government and citizens are responsible for the effectiveness of technological interaction solutions. The study proves that the government should ensure the formation of confidence in the effectiveness of technology, develop a strategy, tactics of integration based on best practices. On the other hand, citizens are responsible for their own technological readiness through an objective assessment of digital skills.

Enhancing client loyalty of advertising agencies: the influence of creativity and inter-firm relationships

Elizabeth Levin, Antonio Lobo, Park Thaichon

Journal of Contemporary Issues in Business and Government, 2016, Volume 22, Issue 1, Pages 6-22

This study develops a model for the drivers of loyalty, drawing literature from both service quality and relationship marketing. It investigates how advertising agencies’ creativity and inter-firm relationships influence their clients’ perceived value and overall satisfaction, and in turn how these influence clients’ loyalty towards advertising agencies. A validated survey instrument was used to collect quantitative data. Responses from 119 clients of advertising agencies were analysed using the Partial Least Square (PLS) technique. The model was robust in that inter-firm relationships, overall satisfaction and value followed by creativity explained 72% of variation in loyalty. The findings reveal that the inter-firm relationship is a more important determinant of satisfaction with an advertising agency than creativity, however this relationship is reversed when considering clients’ value perceptions. Service providers such as advertising agencies need to ensure that they focus on all the aspects of service provision to fulfil varying needs and expectations of their clients