The Influence of Competency and Job Motivation Among the Islamic Banking Employees in Malaysia: Moderator Effect of Religiosity
Journal of Contemporary Issues in Business and Government,
2021, Volume 27, Issue 3, Pages 309-316
AbstractThe purpose of this concept paper is to explore the influence of competency and job motivation among the employees of Islamic Banking in Malaysia. The study is essential due to the unfavourable achievement of the industry after three decades of its establishment. Several studies have been carried out on the Islamic banking especially in relation to customer satisfaction, the factors of choosing banking and services, liquidity management and development and growth of Islamic Banking industry. However, the research in relation to Islamic Banking employees especially on the elements of competency and motivation towards job performance among employees and moderator effect of religiosity is still lacking. Hence, this study is conducted to fill the gap that exists in this existing knowledge. The study explores the theory developed by David McClelland and Spencer & Spencer. The theory stated that the measurement of a competence employees must include both technical and behavioral competency. One of the factors of developing behavioral competency is through a self-religious approach. Ihsan is the highest level of behavioral competency in Islam. The study aims to explore the moderator effect of religiosity to influence the relationship between competency and job motivation on the performance of frontline employees in Islamic Bank. Quantitative approached was used in this study whereby the self-administrative questionnaire was distributed among the employees of Islamic Banking in Malaysia. The result of this concept paper is based on the pilot test which was conducted prior to the real data collection. The result from the study shown that each item in the construct i.e job performance, competency, job motivation, Ihsan and religiosity, have high reliability with Cronbach alpha ranging from 0.75 to 0.92 and it is reliable to be used in the actual study.
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