Lived Experiences of Home-Based Computer Technicians
Journal of Contemporary Issues in Business and Government,
2021, Volume 27, Issue 2, Pages 6283-6292
AbstractThe study focuses on the lived experiences of an on-call computer technicianwhose place of
work is at home but accept home services and the study used the phenomenological research
design method. There were seven (7) male informants in the study and they are selected based on
data saturation method. The main research instrument of the study is the researcher using
interview method. Moreover, the analysis was donethrough detailed reading, rereading and
interpretation of the transcripts and identified initial themes or codes, defining, redefining of
codes and modifying of codes through association, contrasting and formulation of themes. The
results revealed eight major themes including“Flexible Working Hours”, “Accessible working
place”, “Financial/Economic needs matter”, “Experiencing Clients Lack of Trust and
Confidence”, “No co-workers to ask for help”, “Inadequate tools and Kits used for servicing”,
“Hunting for an alternative source of income”, and “What Matters is Doing the Job You Love”.
It is Recommended that home service computer technicians should undergo seminars and
training-workshops on the new trends and updates of the computer both software and hardware.
In addition, retraining and practices to the new tools and equipment’s configure latest computer
security protection software’s could be a great foundation to strengthen the technician’s
knowledge and ability. Moreover, computer technicians should establish application
software/online platform wherein the customer would visit the application software and apply for
a service they needed.
- Article View: 37
- PDF Download: 81