The Effect of Delone and Mclean’s Information System Success Model on The Job Performance of Accounting Managers in Iraqi Banks
Journal of Contemporary Issues in Business and Government,
2021, Volume 27, Issue 2, Pages 6306-6320
AbstractOrganizations have taken into consideration the rapid shifts in the business environment,
which made them consider implementing various strategies to face fierce worldwide
market competition. Such a job performance has become increasingly challenging for
many organizations, in general, and particularly in banks.
This study aims at proposing system quality, information quality, and service quality
utilizing user satisfaction to enhance job performance by evaluating the mediating
function of user satisfaction in the association between system quality, information
quality, and service quality and job performance in the Iraqi banking sector.
A quantitative approach is used to obtain data from a survey (questionnaire) consisting of
55 items with a five-point Likert scale
A total of 65 account managers participated in the Iraqi banking sector in the study. (a
91.5% response rate).
The data analysis was conducted using Smart PLS 3.2.9. The findings of the path analysis
of partial least squares (PLS) support variables in their hypothesized direct relationships
with job performance. User satisfaction partially mediates the relationship between
System Quality, Information Quality, Service Quality, and job performance. The paper
advances several recommendations that can be beneficial for researchers to conduct
further studies in this area as well as account managers in their efforts to enhance the job
performance of organizations in the future.
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