A Critical Analysis of the Influence of Perception on Compliance Behavior of Income Zakat
Journal of Contemporary Issues in Business and Government,
2021, Volume 27, Issue 2, Pages 6349-6358
AbstractKedah issued a religious decree making it compulsory to pay income zakat in 1997.
However, the collection of income zakat amongst Muslims who have fulfilled the conditions to
pay income zakat in Kedah has remained low. Some public educators in Kedah did not pay
income zakat to Kedah State Zakat Board because of the perception that they could pay zakat at
other zakat institution. Also, they showed a lack of confidence in the Kedah State Zakat Board's
ability to manage and distribute zakat. Studies on zakat compliance have shown mixed and
inconclusive evidence regarding the determinants of income zakat compliance. Therefore, this
study critically analyses the influence of perception towards equity in zakat distribution,
perception towards the facility, perception towards law, and perception towards service quality
on compliance behavior of income zakat in Kedah, Malaysia. This study employs a quantitative
approach where primary data is collected using a questionnaire instrument; data is analyzed
using PLS-SEM to determine significant determinants of compliance behavior of income zakat.
This study provides empirical evidence that perception towards facility and service quality has
significant relationships with income zakat's compliance behavior. However, perception towards
equity in zakat distribution and perception towards law are not significant determinants of
compliance behavior of income zakat in Kedah. This study is hoped to provide evidence that
could be used as guidance for suitable policy and measures by Kedah State Zakat Board to
improve zakat collection in the future.
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