Journal of Contemporary Issues in Business and Government


Print ISSN: 2204-1990

Online ISSN: 1323-6903

Volume26, Issue1

Evaluation of E-Government Effectiveness in Tehran Water and Wastewater Company

Journal of Contemporary Issues in Business and Government, 2020, Volume 26, Issue 1, Pages 137-146
10.47750/cibg.2020.26.01.017

Abstract

In line with the development of e-government, Tehran Water and Wastewater Company can examine its current status from various aspects of ICT development and improve their desirability by planning on relevant indicators and criteria. In this regard, the purpose of this study was to evaluate the effectiveness of e-government development. Statistical population in the qualitative part was the managers and in the quantitative part of the research it consists of a number of managers in the field of information technology of Tehran Water and Wastewater Company with 13 subsidiaries comprising 240 persons. The sample size was determined by Cochran formula and simple random stratified method. 148 individuals were selected as sample size. In order to collect data in the qualitative part, an open questionnaire was used and in the quantitative part a closed questionnaire was used. Expert opinion was used to determine the validity of the questionnaire and Cronbach's alpha was used to determine the reliability, and the results showed that the reliability was confirmed. Structural equations with AMOS software were used for data analysis. The results showed that the model has 7 dimensions which include structural, behavioral, environmental, process factors, output, outcome and impact that can be effective in applying e-government in Tehran Water and Wastewater Company, also the necessary investigations for fitness of the results showed that the proposed model has a good fit. Therefore, this model can be used to evaluate the effectiveness of e-government application in Water and Wastewater Company.
Keywords:
Main Subjects:

  1. Aboelmaged, M‌.G‌. (‌‌2018)‌. ‌‌Predicting E-Readiness at Firm-Level: An Analysis of Technological, Organizational and Environmental‌. ‌‌International Journal of Information Management, 34(2), 639–651‌.
  2. Alaaraj, H. ‌‌(2016)‌. ‌‌An Overview and Classification of E-Readiness Assessment Models‌. ‌‌International Journal of Scientific and Research Publications, 4(12), 105-121‌.
  3. Alghamdi Ibrahim, A‌., Goodwin, R., & Rampersad‌, G. ‌‌(2014)‌. ‌‌Organizational E-Government Readiness: An Investigation in Saudi Arabia‌. ‌‌International Journal of Business and Management, 9(5), 56-72‌.
  4. Anbari, M., Bagheri, R., & Davodi, H. (2013). Drip irrigation and social factors affecting agricultural water management in Lorestan Province. Annals of Biological Research, 4(2), 13-21.
  5. Andersen Consulting (1999). eEurope take off. available t:www‌. ac‌. com/ecommerce/ecom-efuture‌. html‌.
  6. Angeleski, M., Mitrevski, P., Rocheska, S., & Lashkoska, A. (2014). Regional Pilot Study to Evaluate e-Readiness and Local e-Government Services. arXiv preprint arXiv:1406.7866.
  7. Barua, M. (2017)‌. ‌‌E-Governance Adoption in Government Organization of India‌. ‌‌International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)‌, 3(10)‌, 1-20‌.
  8. Bellman, R‌., & Zadeh, L‌. (1970)‌. Decision making in a fuzzy environment. Management Science, 17, 141–164
  9. Davodi, H., Shabanali, F.H., & Kalantari, K. (2012). An investigation of technology development barriers in Agricultural Science and Technology Parks of Tehran University. Journal of, 4(2).
  10. Fesenko, T‌., & Fesenko, G‌. (‌‌2016)‌. ‌‌E-Readiness Evaluation Modelling for Monitoring the National E-Government Program (by the example of Ukraine)‌. ‌‌Eastern-European Journal of Enterprise Technologies, 4(2), 20-31‌.
  11. Ghobadian, A‌., & Gallear, D‌. (1997)‌. TQM and Organisation size‌. InternationaJournal of Operations & Production Management, 17(2), 121- 163
  12. Glenda, H‌.‌‌E‌.G‌. ‌‌(2017)‌. ‌‌An Assessment of Online Instructor E-Learning Readiness before, during, and after Course Delivery‌. ‌‌Journal of Computer High Education, 3(2), 32-43‌.
  13. Hadjimanolis, A‌. (1999)‌. Barriers to Innovation for SMEs in a Small Less Developed Country (Cyprus). Technovation, ‌‌19(‌‌9), 561-570‌.
  14. Henari, T‌. F, Mahboob, R‌. ‌‌(2008). E-commerce inBahrain: the Nontechnical Limitations. Education, Business and Society: Contemporary Middle Eastern Issues, 1, ‌‌213-220‌.
  15. Holden (2013). Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information and Management, 45, 65-74
  16. Kapurubandara, M., & ‌‌Lawson, R‌. (2006)‌. Barriers to Adopting ICT and Ecommerce with SMEs in Developing Countries: An Exploratory Study in Sri Lanka. CollECTeR, Adelaide.
  17. Maumbe, B.M., Taylor, W.J., Wesso, H., & Erwin, G. (2011).  E-Value Creation in a Government Web Portal in South Africa.
  18. McConnell & WITSA, J.D. (2010). E-Government and E-Governance: The Future Isn't What It Used To Be. Canadian Journal of Administrative Sciences, 20, 74-86.
  19. Molla, A., Paul, S., & Licker, V. (2013). Age Differences in Technology Adoption Decisions: Implications for a Changing Work Force. Personnel Psychology, 53, pp. 375.
  20. Mukherjee, A., Biswas, A. (2010). Simple Implementation Framework for m-Government Services. International third Conference on Mobile Business (ICMB’05), IEEE.
  21. Schelin. (2011). The impact of market orientation on product innovativeness and business performance. International Journal of Research in Marketing, 20, 355−376.
  22. Stair (2013). Electroni Governmant At The Local Level. JSTOR Public Performance & Management Review, 26(4), 325-344.
  23. Valizadeh, J. (2020). A novel mathematical model for municipal waste collection and energy generation: case study of Kermanshah city. Management of Environmental Quality, 31(5), 1437-1453. https://doi.org/10.1108/MEQ-02-2020-0027.

  • Article View: 46
  • PDF Download: 28
Journal Information

Publisher: Society of Business and management

Email:  info@cibg.org.au